If you have a complaint or wish to make a claim about a financial product or service that does not appear to be covered in our list of ‘Services’ please contact us, by using the Contact Us form below and we will advise you as soon as possible if we feel we can help or where we would recommend you go to get the most appropriate assistance.
Our Claims Handlers have an extensive knowledge of the financial services industry and come from many different backgrounds within financial services. Although we specialise in certain claims this does not mean we don’t know about other products and services or are unable to deal with certain financial services claims.
If you would like us to look at the sale of the your financial product or service please give us as much information as possible (please be assured that any information given to us is treated in the strictest of confidence and will only be used in connection with your claim) and we will advise you as quickly as possible if we feel we can assist you in making a claim, whether we can complete the claim on a No-Win, No-Fee basis or offer you independent advice about other options in dealing with your complaint.
Our initial review of your potential complaint/claim is completely free of charge and without obligation. If we believe we can assist we will inform you as soon as possible but will take no further action until you have instructed us to do so. If we dont think we can help or believe your best options would be to deal with the complaint through another source we will also inform you as quickly as possible.